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Open the Malaysia legal terms first

Your account terms, wallet records and access conditions are set out here before you make a decision.

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REQUEST CHANNELS

Contact us about a legal request

If a clause is unclear, your account access is restricted, or you want a record changed, use the contact route that matches the request. Live chat suits a quick clarification; email creates a written trail for data, retention, or rights matters. Support requests from Kuala Lumpur follow the same queue and identity checks as other Malaysia requests. Include your registered contact and a short description, but never send a password or one-time code. We may ask for reasonable verification before discussing private account records or changing account details.

Team online

Legal clarification

Use live chat to ask how a clause works or how local-law eligibility affects your account. We can explain the route and direct you to a written request when a formal record is needed.

Personal data request

Email a data request when you need access, correction, deletion, or a copy of the personal details held for your account. State the change sought so we can check scope and identity before responding.

Account access concern

For suspected account misuse, contact support promptly and change your password through the account controls. We record the alert, check recent access, and may pause account changes while ownership is verified.

RECORD HANDLING

Check how we handle legal records

Our handling process separates identity checks, wallet reconciliation, security events, and ordinary account activity so each record has a clear purpose.

Data purpose

We use registration details to maintain your account, verify requested changes, reconcile Touch 'n Go, GrabPay, Boost dan FPX records, and respond to lawful requests. We do not ask for unrelated documents.

Cookie choices

Cookies and similar storage preserve sign-in state, security checks, and language choices for your account. You can adjust browser controls, although blocking necessary storage may prevent the account from recognising a valid session.

Account security

Password protection, sign-in events, device signals, and one-time verification steps help us assess unusual access. Never share credentials; if a device is unfamiliar, contact support before requesting account changes.

Record retention

We keep account, transaction, support, and security records for operational, dispute, audit, or legal needs, then remove or anonymise them under our retention process where no continuing duty applies.

Request ownership

Our support and privacy contacts receive access, correction, deletion, or objection requests. We confirm identity first, explain any lawful restriction, and keep a written status trail until the request is closed.

Changing consent

If you change a communication choice, the new setting applies to future messages where technically possible. A legal, security, or transaction record may still remain when retention rules require it.

Browse answers about your legal rights

Use these answers to understand the rights and limits attached to your account record. We explain local-law access, data copies and corrections, security checks, retention, and contact steps in plain language. Each answer describes our current process, while the applicable rule remains the deciding point. If your circumstances are unusual, send the details privately so our team can assess the applicable rule without exposing personal data in chat.

Access depends on the law that applies to your location and circumstances, and is available only where local law permits. If rules differ, a mandatory local requirement takes priority over a conflicting term in this page.

Send a written request through email or the privacy contact route, describe the account record you need, and complete an identity check. We provide the accessible record where law permits, while protecting another person's private details.

Yes. Tell us which account detail is wrong and provide the replacement wording or supporting basis. We verify the request, update the record where appropriate, and tell you if a transaction or legal retention duty prevents a change.

Ownership checks help prevent a private record from being disclosed or changed by someone else. We may compare submitted details with the account record and ask for a limited document; send it only through the requested secure route.

Retention depends on the record type and any active legal, security, dispute, or transaction need. When no continuing duty applies, we remove or anonymise the record under our retention process rather than keeping it without a stated purpose.

We record the reason, check the relevant local-law condition, and tell you what further step is available where disclosure is allowed. A restriction may remain when identity, security, or legal duties prevent us from changing the account immediately.

Use live chat for a routing question or email for a written rights request. Include your registered contact and request type, never your password or one-time code. We may verify ownership before discussing private account matters.

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